Pakistan Telecommunication Company Limited (PTCL) has implemented the “Customer Happiness Index Framework” and has been recognized this year at Annual Customer Experience Management (CEM) awards. This award ceremony was held in London during the Telecom Global Summit.
It is worth mentioning that PTCL holds the runner-up place after Telefonica in the “Best-in-Class Customer Engagement Tool” category. Around twelve international telecom service providers competed for this award.
On the basis of feedback from the “Customer happiness Index Framework,” PTCL initiated so many projects to meet the customer’s requirements and customized requirements. Furthermore, PTCL put great efforts to give customers personalized experiences that have helped improve overall customer engagement.
On the occasion of the award ceremony, Mr. Moqeem-ul-Haq who is Commercial and Group strategy Officer said,
We at PTCL are continuously striing for superior customer experience and have started major initiatives in this regard. Being recognized for the “Customer happiness Index Framework” on a global forum is no doubt a milestone for us. Furthermore, it shows our commitment towards the customers.
Furthermore, PTCL endeavors to continuously introducing the market-leading products and services to the customers. PTCL is continuously improving the services with greater customer engagement and improving the services.